The Burrow

(This follows a piece of yesterday's post .  Reading that will fill in any gaps.) All the relevant parties being vaccinated and on vacation and available for hugging, it was time to buy tickets to see our grandchildren.   My excitement was tempered with the overwhelming number of choices and decisions to be made.  Which airline?  Which airport?  Which days?   I gathered my thoughts and my phone as TBG watched the NFL Draft, hour number nine zillion and twelve, and failed dramatically to purchase round trip airfare on Allegiant.   Yesterday's post was written before I rewarded myself by opening the tabs and choosing flights and dates and seats and once again being rejected. After the third time the laptop reset itself to the box for my email and refused to accept the reservation, I began to take things personally.  The Live Chat Now  told me it was my devices' faults and not their system at all.  Sometimes people have to clear ...

Well, you were right.  I've never been so glad to have send a scathing email.  Allegiant Air has restored my faith in the business world.... at least, their little part of it. After being poorly treated by flight attendants  and encouraged to report the incident by you, my faithful denizens ,  I put the matter behind me.  As usual, writing it down had taken the edge off the angst. I assumed my email would wind its way through a bureaucratic maze, resulting an nothing more than a we received your email and thanks for telling us  response. I was so wrong.  I sent the email off on Thursday evening, less than 24 hours later I was on the phone with Adam G, a member of Allegiant's Management Review Team in Las Vegas.  Apparently, I ignited quite a firestorm with my little post.  "A lot of people have seen this, " was one of the first things he told me. I must credit Chris Elliot , the Travel Troubleshooter columnist whose run-to-the-rescue...