Give the Customers What They Want?
I needed a large sprayer bottle. I was in CVS and couldn't find what I wanted. I drove across the parking lot to the Ace Hardware, parked, walked across the tarmac, approached the door..... and then my day went to Hell. I almost didn't go in. I needed the sprayer. I didn't want to waste gas driving around looking for one. I decided to make it a teachable moment, rather than give in to my fear. The cashier asked how I was doing. I'm a little bit anxious, than you. The Assistant Manager was standing next to the sprayer. He smiled at me. I smiled back, trying for rueful, as I said that I was sad that I wasn't going to be shopping in his store any longer, now that he was selling ammunitions. Well, ma'am, you have to give the customers what they want. There was (to me) a lengthy pause as I stared at his face. No, you don't, not if you care. I lost it when he told me not to worry. I told him about being shot with Gabby and how the fi...