Tuesday, July 9, 2019

Handling It Well

There was an issue with the registration process.  The details are less important than the wonderful way in which it was resolved.

The issue raised many questions.  Should I show up?  Will anyone else show up? Do I need to bring supplies?  Those were the logistical issues.  But there was more.  We were peeved.  Who is responsible for this mess?  Which Board is active in the summer? Who is in charge?

As usual, I took the bull by the horns.  I sent an email to the people I deemed most likely, stating the problem in short, declarative sentences.  This happened.  Then this happened.  It's a problem.  Can you fix it.

I had no expectations.  It's summertime.  It's 4th of July weekend.  I checked my email before turning things off for the night and found a delightful apology .... not for the problem, but for taking so long to respond.  She was working on the problem, she was glad I'd pointed it out, she'd involve those who she needed, she'd get back to me.

It was perfect.  And it just kept getting better, even as the problem got worse.

I tried.  I failed.  I emailed.  They worked on it.  It was still buggy.  Then it worked, and they thanked me for my help.

I was flabbergasted.  Instead of feeling put upon, they were apparently thrilled to have the opportunity to figure out a problem, to learn their new jobs, to help someone.  I kept apologizing for being so persistent.  They kept telling me it was more than okay, it was welcomed.

I've never had so much fun with a computer problem.  I've never had such a lovely back office solving one, either.  I love The Happy Ladies Club.


  1. How delightful! Wouldn't it be nice if every company was as easy to work with?

    1. And this is a group of volunteers, doing it because it must be done, not because it's a paying gig.


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