Friday, November 17, 2017

The Last Post About This, I Promise

Allegiant annoyed me then pleasantly surprised me.

Today, Allegiant entranced me. 

I copied the second, complimentary post to their Director of Customer Relations.  Today, she told me this:
We were happy to hear that your telephone call with Adam was so delightful. Although we are a large airline, we do our best to make every passenger feel as if they are our only one. It will give me great pleasure to recognize Adam for achieving this in your conversation.
 It will give me great pleasure to recognize Adam...... 

She was smiling and I was smiling and I bet that Adam will be smiling, too.  

Isn't it marvelous that our misadventure in the air has led to all this happiness on the ground?  I love that my blog post lets her give and take pleasure as she recognizes excellence.  I love that there is excellence to be celebrated.

And now, before this devolves into total smarminess, I'll stop.  There's a lot to do before FlapJilly and her parents arrive on Wednesday.

Yes, they're flying Allegiant.
It's what we do.


  1. I am thrilled that the granddaughter is coming to you. Such fun.

    1. Son comes Monday... kids come Wednesday.... my heart is exploding!


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