My hearing aids stopped working last week. I thought it was the charger, which is a closed box I wouldn't dare to open. Turns out it was a quick fix on the units themselves, something I could have done had I been channeling either my inner Mr. Fix-it Father or Brother.
There was an appointment available whenever I needed it. The fix was estimated to take 15-20 minutes; at the 17 minute mark Victoria was handing me back my once again functional assistive devices, explaining what she'd done and making sure I knew what to do in the future.
What do I owe you? seemed the next logical question.
In return, I received a smile and this: Nothing at all.
Obviously, that is unacceptable. So I offer this recommendation as compensation for being treated like a valued customer, one they would like to see again and again.
Costco stood up for equity and inclusion (diversity is a given in Tucson). Employees are pleasant while doing rote tasks; counting items in carts cannot be anyone's long term fantasy job. The flowers are fresh, the veggies are crisp, and the carts are never dirty or slimy.
Put that together with an easy to access personal care service center and you have one very happy person... who also, by the way, paid $2.85 per gallon of regular gas for The UV today.
Happy Happy Joy Joy.... it's the little things that matter. Now I go to deal with my recalled, brand new, kitchen sink faucet. What do you think about my odds of getting someone to pay to remove it and install whatever I buy next? I'm hoping for a Costco experience. We shall see.
I've never had the need to interact with the hearing department at Costco, but agree it's a great place to shop.
ReplyDeleteI need to go with a friend sometimes.... don't really need 6 tubes of toothpaste....
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My hearing aids are from our Kaiser Permanente clinic, and I opted for the battery version rather than the rechargables. Not sure it was a good choice, but at least changing batteries is something I know how to do. :-) Which reminds me, I need to change mine now.
ReplyDeleteI'm so happy my arthritic fingers don't have to fondle those tiny little round slippery things anymore!
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