After struggling with the mega-organization overseeing our smaller organization over the matter of sending out emails, I was convinced that I had seen the worst in organizational dysfunction.
But now, as I type to you, it is going on minute 6 of a phone call to the hotel my niece suggests we stay at for her wedding this summer. I have time to type to you because, at minute 2, the lovely Elisabeth at the registration end of this conversation asked me to hold on for a moment.
There has been no Muzak. There are no manly voices extoling the virtues of the site. There is only silence.
After minute 4, I wondered if she were still there. Yes, please, a moment more.
At minute 9:54 her voice reappeared. She was ready to take the reservation, as task she performed with clarity and speed.
I have no idea what she was doing while I waited. I heard no typing, no talking, no breathing.
It was odd.
I keep seeing help wanted signs and hear about the lack of ability to get employees. Maybe she had to make the morning coffee or go clean a room. The situation really does seem dire.
ReplyDeleteEmpty tables at restaurants with diners waiting in the foyer bc there are no cooks or servers.... it is hard to run a business these days, it seems. I think she was reading a manual about how to do a Wedding Block... but she might well have been changing sheets :-
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