tag:blogger.com,1999:blog-2546626959391412613.post6944715420794718381..comments2024-03-28T12:12:29.813-07:00Comments on The Burrow: Hertz HurtsAshleigh Burroughshttp://www.blogger.com/profile/05790757220725900941noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-2546626959391412613.post-70622179842545701352014-02-27T09:11:11.132-07:002014-02-27T09:11:11.132-07:00Oh Ashleigh it sounds like an awful experience. It...Oh Ashleigh it sounds like an awful experience. It is such a shame that what should be a simple and hassle free process and the last thought of part of traveling (after the flights and accommodation) can completely ruin the entire trip/experience. Hertz might be fantastic in Portland and Fresno as dkzody mentioned but awful in Chicago - it all comes down to the staff. Things happen and people understand that, a client might extend their rental, return a car late or have an accident damaging a vehicle which can cause delays for the next customer however a simple polite smile and empathetic attitude from the staff would no doubt have changed your outlook on the experience entirely. I hope that you don't mind me mentioning it here but this is exactly why my partner and I recently launched RentalCarReviews.com. Whilst it will take some time to get the information from travelers like you into the site, eventually it will provide information to travelers that is not available anywhere currently. The hope is that it will also shake up the staff and the rental companies at individual locations to improve their service for the benefit of consumers. If a traveler such as yourself left a great review of National and an honest but negative one for Hertz at Chicago airport, the next potential customer who reads them will have valuable information to make an informed decision about which company to spend (or not spend) their money with. I'll check back and be very interested to see how this is finally resolved for you. Best wishes.Davidhttp://rentalcarreviews.comnoreply@blogger.comtag:blogger.com,1999:blog-2546626959391412613.post-51851154705209203022014-02-26T14:45:43.399-07:002014-02-26T14:45:43.399-07:00Never again. A friend who is in charge of renting...Never again. A friend who is in charge of renting cars for others says that Hertz has had issues all winter long and they are no longer renting there. Neither will we.<br />a/bAshleigh Burroughshttps://www.blogger.com/profile/05790757220725900941noreply@blogger.comtag:blogger.com,1999:blog-2546626959391412613.post-47560023607493146062014-02-26T10:00:22.405-07:002014-02-26T10:00:22.405-07:00Oh, no. That whole incident just made me want to c...Oh, no. That whole incident just made me want to curl up in a ball and wail. What a mess. For four years, while our daughter was in college in Oregon, we used Hertz as they were the only company that allowed one-way van rentals. The service out of Portland and in Fresno was impeccable. That was also 12-15 years ago. Darn it, service has gone to hell, sounds like. Sure makes me leery of renting with Hertz again although we had lovely service twice in Albuquerque a couple of years ago.Anonymousnoreply@blogger.com